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“Process Intelligence” refers to the collection, analysis and interpretation of data generated by processes (i.e. logs or logs) as well as the various business activities within a organization with the aim of improving efficiency, productivity and overall performance.
Process improvement involves collecting data from various sources such as workflow management systems, ERP or CRM applications and other transactional systems, then using various specific analytical tools (the solutions Process Mining) and methodologies to identify trends, patterns and insights.
Knowledge gained from process mining can be used to optimize processes, reduce waste, and make data-driven decisions to improve an organization’s overall performance. It is also interesting to reuse this knowledge to ensure that the processes will no longer suffer from drifts.